Clear terms for responsible use

These terms apply to Psync-operated preview and early-access services unless a signed agreement with your organization says otherwise. You must be able to enter a binding agreement and use the service only for lawful, authorized purposes.

A clinic controls which workforce members and patients may use its workspace. Keep account credentials private, provide accurate registration information, and tell us promptly if you believe an account or record has been accessed without authorization.

Psync provides software for behavioral-health workflows. It does not provide medical care, diagnose patients, determine treatment, guarantee an outcome, or replace the professional judgment of a qualified clinician.

The service is not an emergency response system and is not represented as continuously monitored. If someone may be in immediate danger, contact local emergency services or an appropriate crisis resource instead of relying on Psync.

Transcripts, summaries, insights, briefings, codes, and clinical notes produced with AI may be incomplete or wrong. They are drafts or decision-support material. An authorized clinician must review, correct, and approve content before relying on it or placing it in a signed record.

Do not use generated content to misstate services, time, eligibility, coverage, reimbursement, or a patient's condition. Psync does not guarantee that a document satisfies a payer, regulator, licensing board, or other third party.

Only place patient information in an environment your organization has approved for that use. The clinic remains responsible for its notices, permissions, retention duties, workforce access, and lawful instructions to Psync.

Our Privacy Policy explains the information the service handles. Where HIPAA applies, a Business Associate Agreement signed between Psync and your organization sets out how protected health information is handled. That agreement, not this page or any marketing material, establishes those obligations.

Do not bypass access controls; probe or disrupt the service; introduce malware; scrape accounts or patient records; impersonate another person; use the service to violate law or another person's rights; or submit content you are not authorized to process.

Do not attempt to use prompts, uploaded content, or generated text to grant permissions, override clinician confirmation, or cause access to another clinic's records.

Early-access functionality can change and may be unavailable while we repair, secure, or improve the service. We may limit or suspend access when needed to protect people, records, accounts, or the service, or when these terms are materially violated.

Pilot scope, support, pricing, data migration, production readiness, and any service commitments are confirmed separately with each organization. A mock, preview, or test integration is not a promise that a third-party service is connected in production.

As between Psync and the clinic, the clinic retains its rights in the records and content it is authorized to provide. The clinic gives Psync the limited permission needed to host and process that content to operate, secure, support, and improve the authorized service.

Psync retains its rights in the software, designs, documentation, and product materials. Feedback may be used to improve the service without identifying a patient or disclosing a clinic's confidential information.

You may stop using the service. Account closure, record export, retention, and deletion can depend on the clinic's instructions, a signed agreement, and clinical or legal retention duties. Closing a user account does not necessarily delete a clinical record that a clinic must retain.

Provisions that reasonably need to continue after access ends, including confidentiality, ownership, record obligations, payment duties under a signed agreement, and limits tied to past use, continue to apply.

Questions about these terms may be sent to support@psynchealth.com.

We may update these terms as the service changes. We will post the revised effective date here, and material changes should be reviewed before continued production use.